Case Studies

A sneak peek inside a career at AB Hotels

Ray Goertz

Ray is the General Manager at The Arch London. He started working for AB Hotels in November 2018 and has a 20 year career in the hospitality industry, starting as a Reception Supervisor. After leaving high school in South Africa, Ray studied at Hotel School for 2 years including an apprenticeship and then started out at Kruger Park, the famous National Game Reserve in South Africa. When Ray moved to the UK he started out in Revenue management for 5 years and also spent some time working at The Ritz. The best thing about Ray’s job is the ability to develop people; he feels that if someone has the willingness to learn then he has the willingness to teach and he enjoys developing the future leaders of the hotel industry. Ray believes it’s the value of recognition for the staff that makes Ab Hotels a good employer. “Look after your team and they will look after your business.” Two words Ray feels represent The Arch London is “home” and “family”.

Randr8, TripAdvisor

Friends who live in London had recommended The Arch, and what a great recommendation that was! I've since stayed at The Arch several times and can't imagine staying anywhere else when I visit London.

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